Back in March 2017, we relaunched our membership survey to find out what our members thought about our range of activities and services. The results have given us a great place to being our review of what we do, and how we can do it better.
You told us…
We asked about all aspects of being an ARMA member, from value for money to your interactions with the ARMA Board and Executive Office. The majority of respondents felt that their membership did offer good value, rating the opportunity to network with colleagues and develop professional skills and knowledge as the key benefits. Member experience of our training & development workshops, Conference, and qualifications varied, but was mostly good to excellent. You told us we needed to pay more attention to how activities were managed and run, and you asked for more access to networking events around the country.
We’ve taken all the results from the survey and are using them to underpin our decision making, for operational activities and for the next ARMA Strategy, due for launch in 2018. Early responses have involved a revised pricing structure for all ARMA events, including free events through the Research Policy Forum. We’re looking at holding more regional opportunities to get together, and will shape these through the new SIG Forum, which will meet for the first time in the Autumn. We’ve also taken a fresh look at our Training & Development programme, to make sure the events are aimed at different career levels, and that there’s space in the programme to address ‘hot topics’. And this new website also looks to address the feedback we’ve received on making more resources available, and making member interactions easier.